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Interaction Administrator Help
Regionalization
CIC's Regionalization allows the use of high-bandwidth Codecs across LANs and low-bandwidth Codecs across WANs to increase call quality and reduce traffic across LAN/WAN links.
The Regionalization container provides a view of location configuration. This view can be used to modify existing locations, but cannot be used to add or delete locations (which must be performed in the Locations sub-container. The information displayed in each cell is based on your CIC licenses.
A region defines areas where SIP stations and lines (or servers) are physically interconnected, and within this region a specific dial plan may be required based on the central office or switching fabric it may be connected to. To use this functionality, you must define and add the following information:
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Define a Location
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Add stations, lines, or servers as Endpoints to a Location
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Define the Codec Communications between Locations
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Define a single-table Dial Plan with input patterns for specific regions and assign to a Location(s)
Note: For more on Regionalization, see IC Regionalization and Dial Plan in the PureConnect Documentation Library.