Requirements to Enable MS Teams Integration

To enable MS Teams integration with CIC, you must have a New feature license I3_FEATURE_MSTEAMS.

• If you are a non-admin user, Administrator should provide you Microsoft Teams Admin access right to access Microsoft Teams Node in Interaction Administrator.

• You need the MS Teams directory Security right to add views in IC. For more information, see topic name.

Note:

Number of MS Teams users supported in PureConnect is 15000. If customers exceed this limit, they may not be able to view any contacts in MS Teams directory view in iConnect. To limit the users, we recommend using Departments as a filter while configuring tenant details in IA.