Contents

SMS Broker: Configuration

CIC also includes a default HTTP broker, however you can configure any number of additional HTTP brokers. This help topic explains the following SMS HTTP broker configuration options

Enable

This check box enables or disables the broker configuration for MO and MT processing.

Broker

Select from the drop-down list the specific broker communication interface that should be used to send and receive SMS messages.

Profile

Select from the drop-down list the configuration profile of the broker that should be used as the communication protocol. Many brokers only have one option. This selection must match the communication protocol that was defined when ordering the broker account from the provider.

Encryption

Choose type of HTTP communication security to use for the HTTP broker. By default, CIC does not use encryption. When you set the encryption as HTTPS (Basic), CIC uses HTTPS with basic encryption.

Note: Select HTTPS (Basic) if you are using SSL. If you select this, you must use HTTPS for both inbound and outbound messages. For more information about using SSL, see the Genesys Cloud for CIC Administration Guide in the PureConnect Documentation Library.