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SMS Broker: Message Terminated

A mobile terminated message (MT) is an outbound SMS message that goes to a cell phone. This is the only type of message that can be used by handlers.

Use this page to configure settings used when CIC sends SMS messages.

Enable

Select this check box to enable or disable the MT functionality of this broker configuration. However, the broker configuration Enable setting has precedence over this setting.

Gateway

Type the destination of the HTTP request to reach the provider. CIC combines this destination with a service path by the application, before sending the request to create the complete URL. For some brokers the default gateway may be sufficient, however some brokers require a URL with a unique identifier. The default gateway is https://api.mypurecloud.com for Genesys Cloud SMS Broker.

Outgoing Path

Type the path against which an outgoing URL should be validated. By default, the field contains the outgoing path from the broker file, however, you can override this value.

Note: Both inbound and outbound messages must use either HTTPS or HTTP. For more information about using SSL, see the Genesys Cloud for PureConnect Administration Guide in the PureConnect Documentation Library.

Bulk Outgoing Path

Type the bulk SMS path against which an outgoing URL should be validated. By default, the field contains the bulk SMS outgoing path from the broker file, however, you can override this value.

Timeout

Type a timeout value in seconds for CIC to use for outbound HTTP requests. If no response is received prior to this timeout, then CIC considers the SMS message as failed. The default is 60 seconds.

Internationalize Phone Numbers

Select this option to send internationalized phone numbers to SMS brokers. Internationalized phone numbers are formatted as FQTN (+CCdddddddd).

Message Parsing

An SMS message has a limit of either 70 characters or 160 characters, depending on the character encoding. The Message Parsing setting lets you configure how messages should be handled if they exceed the size limit:

None: Do not alter any MT message that exceeds the SMS limit.
Split messages: Split an MT message that exceeds the SMS limit into multiple messages.
Truncate Messages: Truncate a message that exceeds the SMS limit. Send only the characters that fit within the limit.

Options

Options are values that are required by some brokers and are too specialized for CIC to consider as a general configuration option. The broker configuration predefines the Names as empty values. You can specify a value for a name by double-clicking on the name, and add or modify the value. Some brokers may fail SMS messages if you do not populate the information with correct values.

Note: If the ExternalDeliveryStatusURI option appears, then you must specify a value for it in order to receive delivery receipts for SMS messages. This option contains the external URL that receives delivery receipts for SMS messages:

*If the CIC server is directly connected to the Internet, the external URL is typically http://<CIC Server IP>:<HTTP Port><Delivery Receipt URL>.
*If the CIC server is behind a reverse proxy or other device, the external URL may be different.

For more information, see the description of the Delivery Receipt URL box in the SMS Broker: Message Originated topic.