Contents

SMS Outbound Routing

Use this page to configure an ordered set of rules for routing outbound SMS messages through CIC. Based on regular expression matching of DNIS, CIC sends outbound directed SMS messages to a broker using the proper destination number formatting.

The routes are defined by type, regular expression, formatted number, broker and account ID.

To configure outbound routes

To add a new outbound route, click Add.
To change the configuration of an existing outbound route, select it in the list and then click Edit.
To delete an outbound route, select it and then click Delete.
To change the sequence of the outbound routes, click a route in the list and then use the Move Up and Move Down buttons.
To consolidate outbound messages, select the Consolidate Messages check box.
CIC maintains a queue of outbound messages for an interaction. If an outbound message is added to a queue while another outbound message is waiting to be sent, the second outbound message can be added to the first outbound message provided that this check box is selected and the combined length of the messages is less than the SMS maximum length (160 characters).
Click OK.