Contents

SMS Inbound Route Configuration

Use this page to configure inbound SMS routes. Use the Move Up and Move Down buttons to order the routes in priority. If no inbound routes are configured, messages travel through the email message routing system. If one or more inbound routes are configured, a default inbound route must also be configured.

Note: Only one default inbound route can exist, and it must always be the last route in order.

Type

Select the type of route from the drop-down menu. the options are ANI, Body (body of the message), and DNIS.

Expression

Enter the expression associated with the type of route. The expressions available are:

Expression	Meaning
*	Zero or more
+	One or more
\d	Any digit (0-9)
.	Any character
[]	Character in set
[^]	Character not in set
?	Preceding group is optional
\|	Or
^	Beginning of line
$	End of line

Destination

Select from the drop-down list where to route the message. Setting his option indicates to CIC the type of routing this is required when an inbound SMS matches the expression. The options are Chat (default), Handler and Queue. If a handler is the destination, the handler name must be specified in the Name field. If a queue is the destination, select a workgroup or user from the list that appears.

Name

Enter the name of the handler if the Destination is "Handler", otherwise the user or workgroup is displayed here that is associated with the queue. Name doesn't apply to a Chat type destination.