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Interaction Administrator Help
Phonetic spellings
You can set phonetic spelling options for users workgroups. Use this page to define alternate (phonetic) spellings of the user name or workgroup name for Text To Speech (TTS) and Automatic Speech Recognition (ASR).
Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes on this page are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.
Text To Speech
Type the phonetic spelling of the user's or the workgroup's name.
The TTS spelling should be a single-valued attribute. Spell the name like it sounds. For example if you have a user name spelled "Rose," but it is pronounced "Rosy," then enter "Rosy."
Automatic Speech Recognition
Enter the user's or workgroup's phonetic spelling of the name. You can specify multiple spelling entries for ASR. The ASR spelling attribute should be a multi-valued attribute.
The ASR phonetic spelling values are used by the Reco Create Company Directory Grammar. You can specify any valid grammar token, including nicknames or different spellings of a user’s name.
For example, assume a user is called “John Smith.” This is the first name and last name known to the CIC system, and this spelling entry is used by default for the company directory grammar. To add spelling entries to increase the grammar coverage, add the following alternate spelling entries:
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Johnny Smith
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John Robert Smith
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John R Smith
Note: Be careful not to add too many alternate spelling entries. If the grammar coverage becomes too broad, or if the company directory contains too many similar names, the recognition quality degrades.
You can also include phonetic spelling entries for a specific language. To do this, at the end of the phonetic spelling entry, type !language identifier.
For example, the following spelling entry indicates that it is for the English language.
Johnny Smith !en-us
Note: You can use only one language identifier for each spelling entry. The language identifier must be the last characters of the spelling entry. Any languages that you specify must be installed on all ASR servers, or the company directory grammar will not compile.