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Interaction Administrator Help
MWI
Use this page to configure the behavior of Message Waiting Indicator (MWI) for a user.
Each PBX phone user must have a CIC user account to receive voice mail.
Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes on this page are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.
Enable MWI
Select the check box to indicate this user has an MWI-enabled phone and wishes to use the feature. Clear the check box to disable the MWI feature for this user.
If you enable this feature you must select one of the following options:
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Send to Default or Logged Workstation: (default) Select this option to send the indicator to the station the user is logged into. If the user is not logged in, it sends the indicator to the user's default workstation.
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Send to Following Address: If you select this option, you must also enter the Address or directory number.
Note: To fully enable the MWI feature, you must activate MWI for the default station, for the station that user uses, and for the user.