User Rights

These user rights options can be set at the Default User, User, Role or Workgroup level. Select the appropriate option to determine the User Rights properties. These options determine the CIC client and Interaction Designer user rights.

Customize Client

Select this option to allow users to customize the settings on their CIC client workstation. Clear the check box to disable customization options on the Configuration page in the CIC client. Clearing the check box removes the Pages… and Configuration… items from the Options menu. Clearing the check box also disables the right-click options in the area next to the queue tab or directory tab.

Record Calls

Select this option to enable the Record button and allow users to record conversations, storing them in a .WAV file. If this check box is not selected, the Record button is not displayed and the record feature cannot be used. This option provides the same functionality as the Record button check box; you can enable the call recording feature by selecting this Record Calls option, or by selecting the Show Record Button option in Button Display rights. Selecting both check boxes is not necessary to enable the call recording feature.

Listen in on Calls

Select this option to enable the Listen button in the user's CIC client.

Note: In order for the user to be able to listen in on calls, you must also select the Show Listen Button option in Button Display rights.

Private Calls

Select this option to enable the Private button and allow users to have a private call that no one else in the CIC system can listen in on. This option provides the same functionality as the Private button check box; you can enable the feature by selecting this Private Calls option, or by selecting the Show Private Button option in Button Display rights. Selecting both check boxes is not necessary to enable the private feature.

Publish Handlers

Select this option to allow users to publish new or updated handlers on the CIC server. This applies only to users who have the Interaction Designer program and who are authorized to update production handlers or create new handlers on the CIC server. If this check box is not selected, users who attempt to publish handlers from Interaction Designer will see an appropriate error message.

Manage Handlers

Select this option to allow users to add or remove handlers published to the CIC server. A handler’s status can be managed by someone running the Interaction Designer program on a workstation and using the Manage Handlers command on the Tools menu. If this option is not selected, users who attempt to manage handlers from Interaction Designer will see an appropriate error message.

Debug Handlers

Select this option to allow users to debug handlers published to the CIC server. This applies only to users who have the Interaction Designer program and who are authorized to update production handlers or create new handlers on the CIC server. If this check box is not selected, users who attempt to debug handlers from Interaction Designer will see an appropriate error message.

Allow Workgroup Alerts

Reserved for future use.

Allow Workgroup Queue Alerts

Reserved for future use.

Allow Handler Trigger Alerts

Select this option allow Interaction Supervisor users to configure email alerts and alerts that call custom handlers. See the  Interaction Supervisor online help and the Interaction Designer online help for more information.

Remote Control

Select this option to allow the user to run system utilities remotely. These utilities include IC System Manager and Switchover Control Panel.

Trace Configuration

Select this option to allow the user to configure tracing using IC System Manager or IC Trace utility.

Follow me

Select this option to allow users to call-forward multiple numbers, long distance numbers, and international numbers. Long distance and international follow-me numbers are limited by the user’s dialing privileges.

Note: In order for a User to have the "Available, Follow-Me" status appear in the CIC clients, the Follow me User right must be selected.

Account Code Verification

Select this option to allow users to access account codes and assign them to incoming and outgoing calls.

The Account Code Verification check box is a tri-state attribute, as shown in the following table.

Check box state	Indicates
Black check mark	Users have access to account codes. CIC verifies numbers that require an account code in Dial Plan. The administrator can use a black check mark to override an inherited value.
Gray check mark	Users have inherited the right to use account codes.
No check mark	Users do not have the rights to use account codes. The administrator can clear a box and override an inherited value.

Inherited Value (only enabled for Users and Workgroups)

This box indicates whether the User has inherited rights from the Default User configuration or from the Workgroups configuration. For more information, see Configuration Property Inheritance .

IP Phone Provisioning Admin

Select this box to give the user rights to provision IP phones in the Managed IP Phones container.

Allow Workgroup Statistics

Select this box to give the user access to the Workgroup Statistics page in the CIC clients.

Directory Admin

Select this box to give the user rights to edit public and private contact directories that the user created and that other users created.

Select All

To select all of the options in the User Rights box, click Select All.

Clear All

To clear the User Rights option boxes when all the boxes are selected, click Clear All.

Note: If an option was inherited, indicated by a gray check mark, the box will not be cleared (with the exception of Account Code Verification, see above.)