User Rights 2

These user rights options can be set at the Default User, User, Role or Workgroup level. Select the appropriate option to determine the additional User Rights properties. These options determine the CIC client and Interaction Designer user rights.

Require Force Authorization Code

Select this option so the station phone that the user is logged into will not allow toll numbers to be dialed without an authorization code. This option prevents someone from using the phone when another user is still logged in, but is away from the desk. This is regardless if the workstation is locked. Without this option, a bystander has full client rights on the station phone. This option is not turned on by default.

Tip: See How Do I Set Up Forced Authorization Codes?

Use TIFF for Faxes

Select this option for the right to use TIFF (Tag Image File Format) for faxes.

Allow Video

Reserved for future use.

Allow User-defined Telephone Number on Remote Login

Select this option to allow the remote user to enter a new number in the login dialog box. This option is set in the Default User during install, so all users have this option by default.

Allow Persistent Connections

Select this option to give a user the right to start a remote CIC client with the persistent option. A user or workgroup member who does not have the right to start a CIC client with that persistent connection and receives a pop-up message.

Allow Supervisor Message Creation

Select this option to allow Interaction Supervisor user to create messages and send to the CIC client users.

Allow Intercom Chat

Select this option to allow the user to initiate intercom chats between other users on the same CIC server (cannot be on a peer server).

Allow Monitor Columns

Select this option to allow a user to view the "Lstns" column (shows a speaker icon to indicate someone is listening into the conversation), and the "Recs" column (shows a red dot icon to indicate that the conversation is being recorded).

Allow to Receive Voicemail

Select this option to allow callers to record voicemail messages for this user.

Allow Voice Mail Access via TUI

Select this option to allow the user to participate in Voice Mail interactions through the Telephone User Interface (TUI).

Allow Fax Access via TUI

Select this option to allow the user to participate in Fax interactions through the Telephone User Interface (TUI).

Allow Email Access via TUI

Select this option to allow the user to participate in email interactions through the Telephone User Interface (TUI).

Outlook TUI User

Select this option to allow the user access to Outlook through the TUI.

Mobile Office User

Select this option to allow the user access to the Mobile Office feature.

Note: If Outlook TUI User is selected, the Mobile Office User option is automatically selected and grayed-out. This allows correct inheritance with the Mobile Office role. For example, User A can inherit from Role B and Role C. If Role B has Outlook TUI User checked and Role C has Mobile Office User checked, then User A will have both options selected.