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Interaction Administrator Help
CIC web-based phone configuration wizard prerequisites
To use CIC web-based phone configuration wizard, ensure that the following prerequisites are met:
- Your organization purchased a Genesys Cloud Communicate license.
- You did the procedures for integrating PureConnect with Genesys Cloud as documented in the Genesys Cloud for PureConnect Administrator's Guide.
- You installed and configured one or more Genesys Cloud Edge devices.
Failure to do these prerequisites will result in an error message when you click the Configure CIC web-based phone button.