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CIC Location to Genesys Cloud Site Associations (1 of 6)

This panel of the CIC web-based phone wizard associates CIC Locations with Genesys Cloud Sites. This mapping enables the users assigned to the CIC Location to use CIC web-based phone.

Note:
The Genesys Cloud Site must include a Genesys Cloud Edge device to facilitate WebRTC communications.

CIC Location

Select an existing CIC Location for which you want to use CIC web-based phone.

Important!
Users in CIC Locations that are not mapped to Genesys Cloud Sites cannot use CIC web-based phone.

Genesys Cloud Site

Select an existing Genesys Cloud Site to associate with the selected CIC Location.

Create Mapping

Select this button to associate the selected CIC Location with the selected Genesys Cloud Site.

Important!
The CIC web-based phone feature requires that you map at least one CIC Location to a Genesys Cloud Site. If you do not map at least one CIC Location to one Genesys Cloud Site, you cannot use CIC web-based phone.

Map list

This list box displays existing mappings between CIC Locations and Genesys Cloud Sites.

Remove Mapping

Select this button to remove the currently-selected, existing mapping in the Map list.

When you have finished mapping CIC Locations to Genesys Cloud Sites, select the Next button to continue to the next panel of the CIC web-based phone wizard.

Tip:

To remove all existing mappings between CIC Locations and Genesys Cloud Sites, ensure that no entries are specified in the CIC Location and Genesys Cloud Site list boxes.  Then, select the Next button.

The wizard, then, displays the Genesys Cloud Edge Tie Lines dialog box, bypassing the Select Genesys Cloud Edge Devices and Select Local NIC dialog boxes.  The Genesys Cloud Edge Tie Lines dialog box displays the lines that the wizard will remove from the configuration.  Select the Next button to continue with the removal of those items.

Related topics

Select Genesys Cloud Edge Devices

Select Local NIC

Genesys Cloud Edge Tie Lines

Genesys Cloud Edge Line Groups

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