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Interaction Administrator Help
Select Genesys Cloud Edge Devices (2 of 6)
This panel of the CIC web-based phone wizard enables you to select which Genesys Cloud Edge devices in the mapped Genesys Cloud Sites will facilitate CIC web-based phone communications. You must select at least one Genesys Cloud Edge devices in a Genesys Cloud Site that is mapped to a CIC Location to be able to use CIC web-based phone.
Important!
When this dialog box is displayed for the first time, Windows displays
a security message box stating that the wizard is requesting access to
the network. Select the appropriate network location displayed in the
message box and grant the wizard access to the network so that it can
make the appropriate Genesys Cloud configuration.
Note:
To successfully complete this step of the CIC web-based phone wizard, Genesys Cloud
Edge devices must be configured and assigned to your Genesys Cloud Sites.
The Genesys Cloud Edge devices do not have to be operational or online at
the time when this wizard is run.
Available Detected Edges
This list box displays the detected Genesys Cloud Edge devices in all Genesys Cloud Sites that are associated with CIC Locations. Genesys Cloud Edge devices in this list box cannot service CIC web-based phone communications.
Add button
Select this button to move the selected Genesys Cloud Edge device in the Available Detected Edges list box to the Currently Selected Edges list box.
Remove button
Select this button to remove the selected Genesys Cloud Edge device in the Currently Selected Edges list box.
Currently Selected Edges
This list box displays the Genesys Cloud Edge devices in Genesys Cloud Sites that can service CIC web-based phone communications.
The Connectivity column provides a visual indicator if the associated Genesys Cloud Edge device is currently active and responsive.
Manual Edge/Proxy
This group of controls enables you to define a Genesys Cloud Edge device that is not displayed in one of the list boxes. In some environments, a Genesys Cloud Edge device may be located behind a SIP proxy or SBC. This wizard cannot detect SIP proxy or SBC devices through which you want to connect to a Genesys Cloud Edge device.
Additionally, you could use this set of controls to enter a Genesys Cloud Edge device that has not yet been installed and configured.
Address
Enter the IP address of SIP proxy, SBC, or unavailable Genesys Cloud Edge device.
Note:
The IP address must be consistent. Do not attempt to manually enter an
address if the device receives its IP address through DHCP
and a range of IP addresses is available for assignment.
Name
Enter a name to use for the tie line of the IP address that you entered.
Site
Enter the Genesys Cloud Site that includes this Genesys Cloud Edge device.
Add button
Select this button to add the manually-defined Genesys Cloud Edge device to the Currently Selected Edges list box.
When you have finished selecting which Genesys Cloud Edge devices will service CIC web-based phone communications, select the Next button.
Note:
If you do not select a Genesys Cloud Edge device in this dialog box, the wizard
will bypass the Select
Local NIC dialog box and display the Genesys Cloud Edge Tie Lines dialog
box.
Related topics
CIC Location to Genesys Cloud Site Associations