Operations

Operations are actions that Interaction Attendant performs, usually in response to a user key press.  Operations are added below schedule nodes to create menus.  Operations are scoped to the server whose node is selected.  For example, you can't use an operation to transfer a call to a workgroup on another server.  Interaction Attendant provides operations for each object type (telephone calls and Emails):

Object Types

• Call Operations

• Email Operations