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Interaction Attendant Help
Update Column Dialog
This dialog identifies which column (field) will be updated by DB Update, and the data that will be assigned to the field.
Column to update field
Identifies which field that will be updated in the table. The remaining options on this dialog define the data to place in the field.
This string value
Assigns alphanumeric data to the column.
This numeric value
Assigns numeric data to the column updated.
This boolean value
Assigns a value of True or False to the column updated.
This call attribute
Assigns one of the following call attributes to the column updated:
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ANI—the caller's telephone number.
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Caller ID—the caller's name.
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DNIS—the telephone number that was dialed.
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Interaction ID Key—a unique ID number that identifies a call. This key is always unique, while Call ID number may not be.
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Line Name—the CIC line name that the call came in on.
Data retrieved by the DB query at node
Allows you to assign the value returned by a DB Query to the column updated. The combo box is empty unless the server configuration contains at least one DB Query.
The value entered by the user at
This option assigns a string of data collected by a Caller Data Entry operation to the column updated.
The current date
Assigns the current date to the column updated. The date format is YYYY-MM-DD.
This date
Assigns any date that you select using a calendar field to the column updated.
The current date and time
Assigns the current date and time to the column in YYYY-MM-DD HH:MM:SS format.
This time
Assigns any date and time that you select to the column updated.
Ok button
Saves the selections that you have made and closes the dialog.
Cancel button
Closes the dialog without saving selections.
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