Interaction Desktop Help
Dial a Number Outside the Organization
You can watch the status of your call in My Interactions. Check with your CIC administrator to see if you have sufficient privileges to make toll calls.
To dial a number outside the organization:
Do one of the following:
Type a number in the Enter a name or number to dial drop-down list and press Enter.
Tip: For more information, see Entering Telephone Numbers.
Click any directory entry that represents the number you want to dial.
Right-click an Outlook Contact. From the drop-down menu, select the arrow next to the contact's name. Click the number to dial.
Note: This feature is available only if you have installed the Outlook Dialing feature. For more information, see Outlook Dialing.