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Interaction Desktop Help
Display the Lync-enabled Company Directory
Important: In this documentation, the "Lync Integration" refers to the CIC integration with supported versions of Microsoft Lync or Skype for Business. "Lync" refers to both Microsoft applications and their users. The labels for the Lync Embedded Client and the Lync-enabled Company Directory remain "Lync" even if you are a Skype for Business user.
Lync-enabled CIC client users can display the Lync-enabled Company Directory. The Lync-enabled Company Directory contains the phone number or extension for every person in the Company (configured per the Lync Data Source).
To display the Lync-enabled Company Directory:
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In the Create New View dialog box, set Group by to Categories, and then from the list of categories, select Directories.
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In the Views list, select Company Directory (Lync-enabled).
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Click OK.
Result: The Lync-enabled Company Directory appears.
Tip: You can move this view to another part of the CIC client interface. For more information, see Customizing the Interface. However, you cannot customize the appearance of the Lync-enabled Company Directory toolbar by adding, removing, or moving toolbar buttons. For more information about these toolbar buttons, see Lync-enabled Company Directory.
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