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Interaction Desktop Help
Drag and Drop Transfer to a Speed Dial Entry
You can drag and drop calls onto a speed dial entry, making the transfer of calls much quicker and more efficient.
To transfer by dragging a call onto a speed dial entry:
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Tell the caller that the caller is going to be transferred.
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If it is not already open, click a speed dial tab and scroll (or search) until you can see the name of the transfer recipient.
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Select and drag the call from My Interactions to the name in the Speed Dial view.
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In the Transfer Interaction dialog box, click Yes.
Result: The caller is placed on hold, and the recipient’s telephone rings. The call disappears from your My Interactions queue. If the transfer recipient is a CIC client user, the call appears as a notifying call in the transfer recipient’s My Interactions.
Operator Console: Operator Console users can click an enabled hyperlink in a speed dial entry to transfer the currently selected interaction to that contact.
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