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Forward Calls When You Do Not Answer

If you do not answer a call, you can forward it to an internal telephone number.

You can also choose to forward:

  • Only internal calls (calls made to you within your company)

  • Only external calls (calls made to you from outside your company)

  • Only unknown (calls that don’ t contain caller ID information)

  • All calls

When you use the forwarding feature, the CIC client routes all calls sent to your local extension to the number you enter.

Note: You can also choose to forward your calls when you are away from your desk but accessible at another telephone number. When you choose to forward calls to a remote telephone number, you must set your status to Available, Forward.

To forward your calls when you do not answer:

  1. In the Configuration dialog box, expand the Calls node and click Call Coverage.

  1. In the Coverage Options section, select If I don't answer, forward and choose the type of incoming calls to forward.

    All Calls

    All calls.

    External Calls

    Calls from outside

    Internal Calls

    Calls from internal numbers or extensions on the CIC system.

    Unknown Calls

    Calls from outside the CIC system that do not have caller ID.

  1. In the Coverage Number section, enter the forwarding number in the Send my calls to field.

Note: Your administrator may set this forwarding number for you. If the Send my calls to field is grayed-out or disabled, you may not have permission to set a forwarding number. If you have questions about call forwarding permissions, see your CIC administrator.

  1. Click the "If the caller leaves a voice mail, send it to:" pull-down list and choose to send voice mail messages to a telephone number or to My Voicemail Box.

    Send my calls to:

    Enter the phone number that calls are sent to when you select one of the Coverage Options above in the Coverage Options section. This number must be an internal number or a CIC extension.

    If a caller leaves voice mail, send it to:

    Click this drop-down menu to choose to send voice mail messages to the internal telephone number or CIC extension you set, or to your voice mailbox.

    The internal number or extension must have a mailbox assigned. If no mailbox is assigned to this number, then the system does not allow you to apply the changes.  For example, when you select the My Voicemail Box option, any message left by a caller is sent to your voice mail. If you select the other option (the number you entered in Send my calls to), then you give ownership of the call (or any voice mail) to that coverage number.

Note: If you choose to send voice mail messages to your voice mail box, all voice mail messages go to your voice mail box, regardless of how you have configured your Coverage Options.

For example, assume you set the CIC client to forward your calls to User B, and a caller leaves a voice mail message. Let’s also assume User B has set up his calls to forward to User C, and User C has set up his calls to forward to User D. In this case, if a caller leaves a voice mail, the CIC client sends it to your voice mail box, not to any other user in the forward chain mentioned in this scenario. The voice mail goes to you because you were the original recipient. You (not User B, User C, or User D) receive the voice mail message in your voice mail box.

  1. Click Apply to save your selections.

  2. Click OK to close the Configuration dialog box.

Related Topics

Call Coverage

Forward Calls When You Are on the Phone

Forward Calls When You're in Do Not Disturb Status

Forward Calls Regardless of Status

Forward Calls to Your Remote Telephone Number