Contents

Insert and Delete Directory Entries

Requirements: See Working with Directories.

When you have the appropriate rights, as in the IC Private Contacts directory, you can insert and delete directory entries.

To insert a directory entry:

Right-click a directory entry.
From drop-down menu, click Insert new entry.

Result: The New Directory Entry dialog box appears.

Make any necessary entries on any or all tabs.

Phone Numbers

- You can precede a phone number with a comma to create a 2-second pause before the number is dialed when you click the phone number hyperlink. Also, the 2-second pause occurs when you "blind transfer" a call by dragging and dropping a call on a name in a directory.
- If you select Auto Dial Extension, when you click to dial this phone number in a directory view, it automatically dials the extension too. For more information, see Click to Dial a Directory Contact.
Note: The Auto Dial Extension check box is available only when the corresponding phone number and extension have values.
- If you want to auto dial both the phone number and extension in this Properties dialog box, click the Ext. hyperlink.

Note: For information about entering, editing and verifying phone numbers, see Phone Number Controls.

If you want other users to be able to edit this directory entry, select the Allow: Change check box.
If you want other users to be able to delete this directory entry, select the Allow: Delete check box.

Note: An administrator with Directory Admin user rights assigned in Interaction Administrator can edit or delete any directory entry, regardless of the permissions assigned when the entry is created.

Click OK to save the new entry.

Note: The Apply button is dimmed on the New Directory Entry dialog box. Click OK to save new information.

To create a directory entry from Call History:

Right-click on a call history entry.

From the drop-down menu, click Create IC directory entry in.
From drop-down list of directory names, select a directory.

Result: The New Directory Entry dialog box appears.
Make any necessary entries on any or all tabs.
Click OK to save the new entry.

Note: The Apply button is dimmed on the New Directory Entry dialog box. Click OK to save new information.

To delete a directory entry:

Right-click a directory entry.
From drop-down menu, click Delete entry.

Result: The directory entry is immediately deleted.