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Remove a Work Item

Requirements: See Interaction Process Automation.

You can remove a completed work item from the My Work Items queue if you don't want to wait for it to disappear automatically after you complete it.

Note: You can remove only completed work items from a queue.

To remove a work item from the My Work Items view, do one of the following:

  • Right-click a work item and select Remove from Queue from the shortcut menu.

  • Select a work item and press Ctrl+Shift+R.

You can also remove completed work items from workgroup and user queues if you have the right to monitor these queues and also the right to manage processes.

To remove a work item from a workgroup queue or user queue:

  1. Do one of the following:

    • In the appropriate workgroup or user queue view, right-click on a work item and select Remove from Queue from the shortcut menu.

    • In the appropriate workgroup or queue user view, select a work item and press Ctrl+Shift+R.

  1. If a warning dialog box appears reminding you that you do not own this interaction, click Yes.

Result: The work item is removed from the workgroup or user

Related Topics

My Work Items View

Work Items