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Interaction Desktop Help
Park on Queue Button
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Icon |
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Location |
Note: The Park on Queue button may not appear on your Directory toolbar by default. For a list of available buttons, see Directory Toolbar Buttons. For more information about adding buttons to your Directory toolbar, see Customizing Toolbars. |
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Keyboard shortcut |
Ctrl+K Operator Console: This keyboard shortcut is available to Operator Console users only. |
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Description |
You can place any connected call or connected ACD-routed email interaction in your queue in a selected user’s queue or workgroup queue. Select a directory entry and then click this button. This removes the interaction from your queue (My Interactions). It appears in the selected person’s queue. |
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