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Parked Call Alerting Options

Requirements: You need the Customize Client Security right to configure parked call alerting options. Client templates can contain configuration settings that determine your parked call alerting options and control whether you can alter configuration settings.

The Parked Call Alerting options enable you to set up alerts that occur when someone parks a call on your extension.

Parked Call Alerting options are only for an alerting action for the user on whose extension the call is parked. The user who initiates a transfer and parks the call does not get reminded periodically. Also, these apply only to calls that are transferred and parked on your extension. They do not apply to calls parked on orbit.

To set parked call alerting options:

In the Configuration dialog box, click the Alerting node.

In the Alerting property details pane, in the Parked Call Alerting section, select he appropriate options:

Display Desktop Alert for new parked calls	When selected, a desktop alert (toast) appears when any CIC user parks a call on your extension.
Play audio alert for new parked calls	When selected, a sound plays through your computer’s speakers when any CIC user parks a call on your extension.
Once	When selected, the desktop alert and audio alert selected above occur only when the call is first parked.
At regular intervals	When selected, the desktop alert and audio alert selected above occur at selected intervals while the call is parked.
Minutes between alerts	If At Regular Intervals is selected, this number determines the time between alerts.

Click Apply to save your selections.
Click OK to close the dialog box.