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Private Button

Requirements: The "Private" Interaction Command Right determines if the Private button can appear on a toolbar. It also controls whether the Private command appears on a shortcut menu or is available via a keyboard shortcut. The Private Interactions Security right enables you to mark an interaction appearing in My Interactions as private.



Queue Control toolbar

Chat Window

Email Window for Outgoing Messages

Interaction Properties Dialog Box

Keyboard shortcut


Tip: Keyboard shortcuts work only if you select an interaction in My Interactions or other queue to ensure that it has focus before you press the keys.


Click this button to prevent other Customer Interaction Center users from recording or listening to your conversation.

Warning: Use of the Private feature may be subject to your company’s policies and should only be used in accordance with those policies. CIC handler customization can be used to track the use of the Private feature to ensure compliance with such policies.

Related Topics

Using the Queue Control Toolbar