Interaction Desktop Help
Send to Voicemail Button
Note: The Send to Voicemail Button may not appear on your Directory toolbar by default. For a list of available buttons, see Directory Toolbar Buttons. For more information about adding buttons to a toolbar, see Customizing Toolbars.
Operator Console: This keyboard shortcut is available to Operator Console users only.
Use this button to transfer a call to a selected CIC user’s voice mail account.
Select a directory entry and click this button. The currently selected call is transferred to the designated user’s voice mail.
Note: The Voicemail button is unavailable if the call is not in a state in which this action can be performed.