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Interaction Desktop Help
Send to Voicemail Button
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Icon |
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Location |
Note: The Send to Voicemail Button may not appear on your Directory toolbar by default. For a list of available buttons, see Directory Toolbar Buttons. For more information about adding buttons to a toolbar, see Customizing Toolbars. |
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Keyboard shortcut |
Ctrl+M Operator Console: This keyboard shortcut is available to Operator Console users only. |
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Description |
Use this button to transfer a call to a selected CIC user’s voice mail account. Select a directory entry and click this button. The currently selected call is transferred to the designated user’s voice mail. |
Note: The Voicemail button is unavailable if the call is not in a state in which this action can be performed.
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