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Send to Voicemail Button



Directory Toolbar

Note: The Send to Voicemail Button may not appear on your Directory toolbar by default. For a list of available buttons, see Directory Toolbar Buttons. For more information about adding buttons to a toolbar, see Customizing Toolbars.

Keyboard shortcut


Operator Console: This keyboard shortcut is available to Operator Console users only.


Use this button to transfer a call to a selected CIC user’s voice mail account.

Select a directory entry and click this button. The currently selected call is transferred to the designated user’s voice mail.

Note: The Voicemail button is unavailable if the call is not in a state in which this action can be performed.

Related Topics

Transfer a Call to Another Person’s Voicemail

Transfer a Call to Your Voicemail

Using the Queue Control Toolbar

Voicemail Button