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Transfer a Call to Your Voice Mail

Rather than answer an incoming (alerting) call, you can transfer it to your voice mail. You can also send a call to which you are connected to your voice mail.

To transfer a call to your voice mail, do one of the following:

If the call is alerting, on the Queue Control toolbar, click the Voicemail button or press Ctrl+M.
If the call is connected, select the call, and on the Queue Control toolbar, click the Voicemail button.
If the call is connected, right-click the call and select Send to Voicemail.

Result: The call is transferred to your voice mail. When a caller has finished leaving a message, the voice mail is saved as a file, attached to an email message and sent to you. You can also listen in on the call as the caller leaves a message, and then decide whether or not to pick up that call from voice mail.