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Transfer a Call Using a Transfer Button

In the CIC client, you can transfer a connected call or other interaction by using the Transfer button on the Queue Control toolbar or one of many Transfer buttons you can place on a Directory toolbar.

For more information, see:

Related Topics

Drag and Drop a Call on Another Call

Drag and Drop a Call Onto a Name in a Directory

Park a Call on Another Person’s Extension

Transfer a Call After Consulting the Recipient

Transfer a Call to a Directory Entry

Transfer a Call to a Workgroup

Transfer a Call to Another Person’s Voicemail

Transfer a Call to Your Voice Mail

Transfer a Call Without Consulting the Recipient