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Transfer a Call Using the Directory Toolbar

You can transfer the currently selected interaction, using any of the Transfer buttons on the Directory toolbar.

Note: For a list of available buttons, see Directory Toolbar Buttons. For more information about adding buttons to a toolbar, see Customizing Toolbars.

To transfer a call using a Transfer button:

  1. Select an interaction.

  2. Select a directory tab and click the directory entry to which you want to transfer the call.

  3. In the Directory toolbar, click a Blind Transfer button or Consult Transfer button.

Note: For more information, see Transfer a Call Without Consulting the Recipient or Transfer a Call After Consulting the Recipient.

Related Topics

Customizing Toolbars

Directory Toolbar Buttons

Transfer a Call Using the Queue Control Toolbar

Using the Directory Toolbar