Interaction Desktop Help
Listen to Someone Leave a Voice Mail Message
Requirements: See Listen.
You can listen to someone leaving a message before deciding if you want to pick up a call. The person leaving the message does not know that you can hear them.
To listen to someone leave a voice mail message:
Select a call from My Interactions that is in a state of ‘Voice Mail’.
Do one of the following:
On the toolbar, click the Listen button.
Right-click the call and select Send to Voicemail.
Result: Through your telephone handset you can now hear the person leaving a voice mail message. If you want to talk with the caller, click the Pickup button.
Warning: Genesys disclaims any responsibility for end-user or licensee to comply with federal or state law restrictions regarding Record, Snip, or Listen capabilities of CIC software. The licensee hereby warrants and represents that the end-user or licensee will use the product in compliance with any federal or state law.