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Transfer Button

Requirements: The "Transfer" Interaction Command Right determines if the Transfer button can appear on a toolbar. It also controls whether the Transfer command appears on a shortcut menu or is available via a keyboard shortcut. The Transfer Interactions Security right enables you to transfer an interaction appearing in My Interactions. The Modify Station Queues, Modify User Queues, or Modify Workgroup Queues Access Control rights enable you to transfer an interaction appearing on another queue.



Queue Control toolbar

Chat Window

Interaction Properties Dialog Box

Keyboard shortcut


Tip: Keyboard shortcuts work only if you select an interaction call in My Interactions or other queue to ensure that it has focus before you press the keys.


Click this button to open the Transfer dialog box where you can enter a transfer recipient in the Transfer to: text box and select the type of transfer operation you want to perform.

To send the interaction directly to the recipient, enter the recipient’s extension (internal number) or a phone number (external number), select the recipient from the drop-down list and click Transfer.

Note: The Transfer button is unavailable if the selected interaction is not in a state in which this action can be performed.

Related Topics

Transfer a Call After Consulting the Recipient

Transfer a Call to Another Person’s Voicemail

Transfer a Call Using a Transfer Button

Transfer a Call Without Consulting the Recipient

Using the Queue Control Toolbar