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Interaction Desktop Help
Using the Dial Pad
The Dial Pad enables you to send DTMF tones to a connected call or make selections from an automated telephone menu system. The Dial Pad can also send DTMF tones through a connected SIP Soft Phone.
To display the Dial Pad:
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In the Create New View dialog box, set Group by to Categories, and then from the list of categories, select Dial Pad.
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In the Views list, select Dial Pad.
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Click OK.
To use the Dial Pad:
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Display the Dial Pad.
Tip: If the dial pad is hidden by other tabs, you can reveal it by selecting Dial Pad from the View menu.
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Do one of the following:
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Click the appropriate buttons on the Dial Pad.
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Select the Dial Pad tab and type the phone number on your keyboard.
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Note: If you select the Dial Pad before you type a phone number, the corresponding dial pad keys are highlighted as you type.
Result: If you have a connected or selected interaction that is not on hold, the numbers are sent to the interaction. You make selections from an automated telephone menu system. It’s just like using a touch tone phone Dial Pad.
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To end the call:
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If using your handset, simply hang up the telephone.
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Select the call in a queue view and click the Disconnect button.
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Right-click the call and choose Disconnect from the shortcut menu.
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