- Contents
Interaction Designer Help
ACD Process Call Initiator
This initiator starts any time an AcdProcessQueueItem event occurs. This event is generated by the ACD Initiate Processing tool. A queue item is either a telephone call or chat session to be processed by ACD. See the CIC ACD Processing Technical Reference located in the PureConnect Documentation Library for more information on ACD processing.
Initiator Properties Page
For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.
Notification Object Type
ACD
Object ID
Select {all}.
Notification Event
Select AcdProcessQueueItem.
Outputs
Call Identifier
The identifier for the call to be ACD processed.
Workgroup Queue Name
The name of the workgroup queue this call was in when the ACD Initiate Processing tool was called.
Exit Paths
Start
This step always takes the Start exit path.