Call Monitor Initiator

This initiator gathers information about a call object after an event occurs on that object. Many events can be selected in the Notification Event parameter. Some attribute values may be null, depending on where the call is when the event occurs. If the call has not been on the system for a long time, some attributes may not be present.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Call

Object ID

Select {all}.

Notification Event

Choose the type of event you want this initiator to start for. If you choose an event that is already in use in another Call Monitor Initiator, you may receive an error. This is because you might have two handlers trying to act on the same call object simultaneously.

Outputs

Call Identifier

The unique identifier for a call.

Line Type

Telephone lines from your local phone service provider are either analog lines (i.e., Plain Old Telephone - POTS - lines) or digital lines (e.g., T-1, ISDN, etc.).

Line ID

The unique identifier for a line.

Station Type

See the Interaction Administrator for a list of possible Station Types.

Station ID

The unique identifier for a station.

Local User ID

The User ID of the CIC client user participating in the call.

Local T Number

The telephone number of the CIC client user participating in the call.

Local Name

The name associated with the User ID of the CIC client user participating in the call.

Remote T Number

The unformatted telephone number of the person outside CIC who is making or receiving a call.

Remote Name

The name (if available) of the person outside CIC who is making or receiving a call.

Queue Type

Station, User, Workgroup.

Queue ID

The unique identifier for a queue.

Call Type

External: A non-CIC participant in a call.

Intercom: An CIC participant in a call.

External Party: A non-CIC conference call participant.

Intercom Party: An CIC conference call participant.

Call State

This is the current state of the call when the event occurred. For more information on call states see States.

Call Total Hold Duration

The total time this call was on hold.

Initiated Date Time

The time this call was created.

Call Connect to Remote Date Time

The date and time the call became connected.

Call Terminated Date Time

The time the call object was terminated.

Call Direction

Inbound or outbound.

ACD Workgroup

If this was an ACD call, this is the name of the workgroup on which the call resided when the event occurred.

Number of Parties in Party Call

If this was a conference call, this is the number of callers participating in the conference call.

List of Call Ids for Parties in Party Call

The call ids for any calls in the conference call.

T1/E1 ANI/DNIS String

This is a value received by TS on T1/E1 lines for the ANI/DNIS string. It is raw, and un-decoded.

Remote Disconnect Flag

Flag used to indicate if the disconnect of the call was remote. It will be false if the disconnect was local, true if the disconnect was remote.

Exit Paths

Start

This step always takes the Start exit path.