Complete Intercom Blind Transfer

This System tool transfers a call to another queue on the CIC system. Instead of a telephone number, specify the name of a User, Workgroup, or Station queue. This step has no exits because a handler or subroutine ends after this step has finished.

Note: This tool is for use only in system handlers that are provided by PureConnect.

Inputs

Call Identifier

The unique identifier for the call to be transferred.

Queue Identifier

The queue of the transfer recipient.

Name of the called party (optional)

This optional parameter can contain the name of the recipient.

This parameter could also contain the results of a Directory Services lookup.