Complete Intercom Call

This System tool places a call to another CIC queue and generates a Call To Non-System Queue event, which starts the System_CallOfferingNonSystemQueue handler. For this step you must specify the name of a User, Station, or Workgroup queue instead of a telephone number. This step has no exits because a handler or subroutine ends after this step has finished.

Note: This tool should only be used in the handlers System_InitiateManualDialing and System_InitiateCallRequest. This tool only works with call objects created by a telephone going off-hook, or by a CIC client user making a call (for example, a user clicking the Make Call button in Interaction Desktop). This tool fails if used in any other handlers or subroutines.

Inputs

Call Identifier

The unique identifier for a call.

Queue Identifier

The queue of the person being called.

Name of the called party (optional)

This optional parameter can contain the name of the recipient. This parameter could also contain the results of a Directory Services lookup.