Get Schedules

This Schedules tool returns a list of Directory Services (DS) Keys representing schedules created in Interaction Administrator or Interaction Attendant. You narrow this list by specifying a profile and/or keyword.

Note: This tool is used by Interaction Attendant to return a list of schedules. While it is possible that this tool be used in other handlers, the handler author should have a solid understanding of CIC's IVR handlers, call flow, retrieving DS attributes, and branching based on the values of DS attributes. These tools are currently used "out-of-the-box" in the Interaction Attendant handlers. They may be used outside of Interaction Attendant in a future release.

See Scheduling in the Interaction Administrator and Interaction Attendant online documentation for more information on creating and using schedules.

Inputs

Schedule Type

Optional. Specify one of the following values:

• "Interaction Attendant"
  Retrieves schedules created with Interaction Attendant.

• "Interaction Administrator"
  Retrieves schedules created with Interaction Administrator

• "Both"
  Retrieves schedules created in both Interaction Attendant and Interaction Administrator. This is the default value if you specify nothing in this parameter.

Profile

Optional. Retrieve schedules only for the specified Interaction Attendant profile. Specify the DS key path for the profile.

Keyword

Optional. Retrieve only Interaction Administrator schedules that contain the specified keyword in their title. Keywords are specified for each schedule in Interaction Administrator.

Schedule Class

Specify one of the following classes:

Outputs

Retrieved Schedules

A list of strings where each item in the list is a Directory Services (DS) path to a schedule that matches your input criteria. Portions of DS searched include $CONFIG\Schedules and under $SERVER\Attendent\<ProfileName> for each Profile Name.

Exit Paths

Success

This tool takes the Success exit path if the query is successful. The query may be successful if the search returns no schedules.

Failure

This tool takes the Failure exit path if it is unable to query Directory Services.

Related Topics

Get Best Schedule