Play Text File Extended

This Telephony tool plays the contents of a text file to a caller by using the Text-to-Speech (TTS) engine. This tool extends the options available over the Play Text File tool in that you can specify Voice Name, Volume, Speed, and Other Optional Parameters.

For more information about installing, licensing, and configuring Interaction Text to Speech, see CIC Text To Speech Engines Technical Reference in the PureConnect Documentation Library.

Inputs

Call Identifier

The call to which the text string is played.

Text File Name (.txt)

The path to and name of the text file to be played. This can also be a string variable whose value is the path and name of a text file.

Voice Name

Name of voice to use to play the string.

Volume

An integer from 0 to 100 representing the percentage of the maximum permitted volume at which the text file will be played. That is, a value of 100 will play the recording at the maximim volume, whereas a value of 25 will play the recording at 25% of the maximum level.

Speed

This optional value is used to specify the approximate rate of speech. Since rates vary depending on what TTS engine is used, refer to the TTS provider documentation for more information.

Immediate Mode

Select this option if you want the text to be played when this step executes. Clear this option if you want the text to be queued with other prompts played before and after so that several prompts are played seamlessly, one after another.

Load Controller Timeout (milliseconds)

This parameter is no longer used.

Optional Parameters

To specify a name:value pair to control advanced MRCP properties, refer to Using MRCP Tools.

To use ITTS even if you have SAPI or MRCP as the default TTS provider, specify "I3TTS" as the optional parameter.

To specify a name:value pair to control advanced ITTS properties, refer to in Using ITTS Tools.

Exit Paths

Next

This step takes the Next exit path if the text is successfully played.

Rejected

This step takes the rejected exit path if the TTS subsystem does not have the resources to play the speech.