Query User Status

This Telephony tool returns a user’s current status and the DateTime value that user set.

Inputs

User Identifier

The identifier for the user whose status you want to query. You can format this value in the following ways: "User Queue:StephenS," "User:Stephens" or "StephenS."

Outputs

Status Message Name

A string containing the status to which the user is set.

Date and Time for status

A datetime variable containing the date and time for the status.  For example, if the user has set his or her status to "On Vacation until 5/5/2000," this variable would have a value. If the user has not set a date, the value is empty.

Is Date in StatusDateTime set?

A boolean value that is "true" if the date is set for the status and "false" if the date is not set.

Is Time in StatusDateTime set?

A boolean value that is "true" if the time is set for the status and "false" if the time is not set.

Is User Logged in?

A boolean value that is "true" if the user is logged in and "false" if the user is not logged in.

Is Status 'Do not Disturb'?

A boolean value that is "true" if the status is a 'do not disturb' status and "false" if the status is not.

Is Status ACD?

A boolean value that is "true" if the status is an ACD status and "false" if the status is not.

Is Status Forward?

A boolean value that is "true" if the status is a forwarding status and "false" if the status is not.

Is Status On Phone?

A boolean value that is "true" if the status is a 'on the phone' status and "false" if the status is not.

Exit Paths

Next

This tool takes the Next exit path if the status is returned.

Failure

This tool takes the Failure exit path if the user identifier is invalid.