Contents

Send Simulated Route Command Tool

This Director tool sends a response back to the Simulate Call dialog. It is used only for testing the ability to run through a handler under development, to conveniently check the logic before allowing it to run in a live environment.

Inputs

Site

This should contain the CIC server that contains the assigned queue.

Queue

This should contain the assigned queue.

Estimated Wait

This can be filled in with an estimated wait time, if such a value is being calculated.

Additional Info

This field can optionally be used to show the routing information that would be sent back to the carrier. There is no specific format. Whatever is in this item is displayed on the dialog.

Request Sequence Number

This value must be copied from the initiator that fires when a pre-call route request is received.

Respond To

This value must be copied from the initiator that fires when a pre-call route request is received.

Outputs

None.

Exit Paths

Success

This path is taken if the function was performed successfully.

Failure

This path is taken if an error occurred.