Director Tools and Initiators in Interaction Designer

In Interaction Designer, tools for developing handlers with Interaction Director functionality appear on a design palette tab named "Director." The supported tools include:

• Director Monitored Server Ready tool

• Director Select Queue Tool

• Play Audio File (No Conference) tool

• Send ATT Announcement Code Tool

• Send ATT Post Feature Code Tool

• Send MCI DDD Tool

• Send MCI Destination w/DNIS Override Tool

• Send MCI Error Tool

• Send MCI IDDD Tool

• Send MCI Use Default Tool

• Send Route Command Tool

• Send SIP Destination

• Send Simulated Route Command Tool

• Send Sprint Error Tool

• Send Sprint Reject Tool

• Send Sprint Use Default Tool

Some tools appear on the Director tool palette but are reserved for internal use only or by special instructions from PureConnect Customer Care. These include:

• Director Get Overflow Spec

• Director Get Time String tool

• Director Interaction Removed tool

• Director Interaction Transferred tool

• Director Process Offering Interaction tool

• Director Remote Audio Path Complete tool

• Director Remote Routing tool

• Director Route Email tool

• Director Send Message Tool

• Director Send Response Tool

Interaction Director initiators are accessible via the File menu. These include:

• Accept Generic Route Request initiator

• Accept MCI Route Request initiator

• Accept Sprint Route Request initiator

• Accept ATT Route Request initiator

• Accept Generic Route Request initiator

• Accept Generic Routing Statistics initiator

• Director Connection Lost initiator

• Director Connection Restored initiator