Contents

Director Send Message Tool

This Director tool sends a message to the Director server. The message may be destined for Director itself or for another monitored CIC server. The Director server identifies where the message should go using the destination ID. If the destination is a site id, Director will route it to the appropriate monitored CIC server, if connected.

Note: This is not a general purpose tool and can only be used under limited circumstances. This tool can appear on both an Interaction Director server and a CIC monitored server.

Inputs

Message Handle

This is the handle of the UMF message that is to be sent. Presumably it has been populated with values of interest to the application that will receive it. The content of the message is completely defined by the applications using it.

Destination

The only values that should be specified here are the site ID of a connected monitored server.

Timeout (ms)

If a response is not received within this amount of time, the Timeout exit path will be taken. To specify that no response is expected, this value should be set to 0.

Outputs

Response Message Handle

This is the handle of the UMF message that was received in response if a response was expected. The content of the message is completely defined by the applications using it. If no response was expected then this value is not value and should not be accessed.

Exit Paths

Success

If a response was expected then this path means that one has been received and its handle is in the output. If no response was expected, then this path means the message was successfully sent.

Failure

This path will be taken if the message could not be sent.

Timeout

All messages regardless of destination are routed through the Director server. If either the Director server or the destination server does not send a response (if one is expected) then this path will be taken

Unknown Destination

If destined for another monitored CIC server and that server is not connected to Director, then this path will be taken.