Send to Voice Mail Initiator

This initiator starts when a notifying call is sent to voice mail, such as when someone clicks the Voicemail button in a CIC Client or when someone manually transfers a call to another user’s voicemail through the Transfer dialog box in a CIC Client. This is not the same initiator that starts the handler that records the voice mail button.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Call

Object ID

Select {all}.

Notification Event

Select Send To Voice Mail.

Outputs

Call Identifier

The unique identifier for a call being sent to voice mail.

Line Identifier

The line on which the call is currently connected.

Calling Party Number

The telephone number of the person who is being transferred to voice mail.

Calling Party Name

If available, the name of the person who is being transferred to voice mail.

Queue Identifier

QueueId is the unique identifier for the station from which this "send to voice mail" command has been placed.

Call transferred to voicemail?

True if the call was transferred, False if the call was sent by a user clicking the Voicemail button in a  CIC Client. In the default handlers, a user’s No Answer Message is not played when the call is transferred. This is so that the caller does not know if the call timed out on the queue or if the call was intentionally sent to voicemail from a CIC Client.

Exit Paths

Start

This step always exits through the start path.