Set Attribute

This Telephony tool step assigns a new attribute to a telephone call or chat session, and assigns the value of that newly assigned object attribute. When the object disappears, so do the attributes. Object attributes can be thought of as temporary storage, and only last as long as the object. Object Attributes are not the same attributes in Directory Services Keys. A call log is an example of one of these attributes. When the call goes away, so does the log. For a list of the existing call object attributes, see the Interaction Attributes Technical Reference in the PureConnect Documentation Library.

Only strings can be stored as the value of an attribute.

Note: This tool cannot set a value for an attribute in a Directory Services key. To set a value in a Directory Services Key, use the PutDsAttr and PutDsAttrs tools.

Inputs

Call Identifier

The unique identifier for a call.

Call Attribute Name

The name of the attribute to be set.

Call Attribute Value

The value of the attribute to be set.

Exit Paths

Next

This step always takes the Next exit path.