Set User Status

This Telephony tool assigns a status to an user. The most common use for this tool is to assign an ACD agent who is not answering his or her phone a status of "ACD - Agent not answering." The statuses that can be assigned are listed below.

Inputs

User Identifier

The ID of the user whose status is to be changed.

Status Message Name

The status to be assigned to the user. Types are:

• ACD - Agent not answering

• Available

• Available (but connected to another call)

• On vacation

• Out of town

• Gone home

• At lunch

• Do not disturb

• Follow up

• Out of the office

• At a training session

• In a meeting

Date and Time for Status

The date and time information that accompanies the status. This information can be played in an IVR handler to tell a caller when a user will be available.

Is date in StatusDateTime set?

Set this to true if you want to include date information.

Is time in StatusDateTime set?

Set this to true if you want to include time information.

Auto Reset After x Seconds (x < 1 means do not reset)?

The number of seconds after which the user's status will reset. If set to a number less than 1, the user's status will not reset automatically.

Forwarding Number

The forwarding number for the user. This has no effect if a status date or time is being set or if auto-reset is set.

Exit Paths

Success

If this step executes successfully, this step takes the Success exit path.

Failure

If this step does not execute successfully, this step takes the Failure exit path.