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Interaction Designer Help
Station Off Hook initiator
This initiator starts anytime a station goes off hook. It provides a Station Identifier, Station Queue Identifier, and User Queue Identifier so that a handler can decide whether to play dial tone or assign an alerting or held call. This initiator is typically followed by the Query Monitored Queues and Select Call tools.
Initiator Properties Page
For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.
Notification Object Type
Station
Object ID
{all} makes this initiator work for all stations.
Notification Event
Select StationOffHook.
Outputs
Station Identifier
The station that went off hook.
Station Queue Identifier
The station queue associated with the Station Identifier.
User Queue Identifier
The user queue monitoring this station queue.
Exit Paths
Start
This step always exits through the start path.