Query Monitored Queues

This Telephony tool returns a list of queues monitored by a station. For example, your user and station queues are monitored after you start a CIC client. This tool would return your user queue as a queue that station was monitoring. This tool is called when a station goes off hook (Station Off Hook) to determine if a call should be connected to a station, or if dial tone should be played if no calls are waiting.

This tool sorts the queue items returned in this order: workstation, user, workgroup, other.

Inputs

Station Queue Identifier

The station queue to query.

Outputs

Queues actively monitored by this station

This list of string variable contains the list of queues monitored by this station. Pass this variable to the Select Call tool, or use the InsertAtTail tool to manually add additional monitored queues to the list.

Exit Paths

Next

This tool always takes the Next exit path.