Query Queue

This Telephony tool looks in a queue and returns information about the contents of that queue. Query Queue returns seven lists; each list has one element for each telephone or chat interaction in the queue.

Inputs

Queue Identifier

The name of the user and workgroup queue to be examined. This must be a fully scoped queue name such as "User Queue:StephenS" or "Workgroup Queue:Support".

Include Inactive Calls

Set this value to true to include inactive calls in the query. Set this value to false to exclude inactive calls from the query.

Outputs

Call Identifiers

A list of call identifiers for each interaction in the queue. In future releases, this may contain other types of identifiers for other types of queue items. These items are sorted chronologically with the oldest item as the first element in the list.

Remote Party Names

A list of remote party names that correspond to the queue items.

Remote Numbers

A list of telephone numbers associated with the queue items.

Status

The status of each item in the queue. These will be either Alerting, Active, Held, or Inactive.

States

A list of the states associated with each queue item. See States for a list of possible call states. These are state strings; they can also be any string assigned in a handler.

Creation Times

The time each queue item was created.

Time of last state change

The time each item in the queue last changed state.

Exit Paths

Success

This step takes the Success exit path if the information is successfully retrieved from the queue.

Failure

This step takes the Failure exit path if the queue does not exist.