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Interaction Designer Help
Transfer Generic Object
This Generic Object tool moves a generic object to the specified work group or user queue.
Inputs
Generic Object ID
The identifier for the specified object.
Queue Name
The queue to which the generic object will be transferred.
Exit Paths
Success
This step takes the Success exit path if the object was successfully transferred to the specified queue.
Failure
This step takes the Failure exit path if the object did not transfer to the specified queue. This may have occurred because either the object ID was incorrect, or the specified queue does not exist.