Monitoring Surveys in Real-Time

Monitor Interaction Feedback surveys in real-time and create alerts using the Interaction Feedback Statistics View.

The Interaction Feedback Statistics View is accessed in IC Business Manager. It provides the ability to view real-time statistics for surveys in progress—surveys customers are in the process of taking.

Interaction Feedback real-time monitoring allows you to create Alerts for surveys that are in progress.

For more information

For information on starting the Interaction Feedback Statistics View in IC Business Manager, to monitor surveys in real-time, see, "Monitoring surveys in real-time" in the Interaction Feedback Technical Reference. The latest version of this document can also be accessed from the PureConnect Documentation Library at help.genesys.com

For complete information on Interaction Feedback Statistics View, see the Interaction Supervisor Help in IC Business Manager.