Add agents to a team

You can add many agents to teams at the same time.

1. From the Interaction Optimizer Home page, in the Configuration area click Agent Details. The Agent Details tab opens.

2. If you have not already done so, create at least one team.

3. Select the agent or agents you want to add to the team and click the Assign selected agents to a team button. The Agent Team Assignment dialog box opens.

4. In the Set team of agent(s) to drop-down list, choose the desired team.

5. Click OK to return to the Agent Details tab.

6. Click the Save button.

For more information on teams and agent details, see the Related Topics.